As I was walking into the long-term care facility, the new receptionist stopped a couple who was walking out because they had brought their dog for a visit. “Did you get permission to bring a dog into this facility?” the receptionist asked....
Your colleague cancelled a meeting, your client ghosted you, your prospect didn’t return your email, an overly emotional private email has gone viral, and your weekly meetings are all over the place. Stacked up over time, these occurrences can make you resent...
As a leader you should always be aware of a trap that I call “Playing Power of Attorney.” Power of Attorney is the act of representing someone other than yourself. It’s when someone comes to you with a complaint, and they claim “Everyone else...
Part of leadership is managing conflict, but you can’t manage what you don’t understand, and what you don’t understand leads to ineffective decision-making. Building the critical skill of making distinctions helps leaders make better decisions and manage conflicts....
Strong emotions can derail even the most stable leader, given the right timing and circumstances. Like me, I’m sure you’ve done something you regret when you reacted out of anger–maybe you’ve fired off a terse email, raised your voice or...
If you hear yourself saying things like, “they don’t care,” “he isn’t engaged” or “she thinks she’s above it all,” then you’re operating off of emotions and not observation. In other words, you’re relying on your emotional brain rather than your executive brain. As a...
