What Is Conflict Costing Your Organization?

What Is Conflict Costing You?

Is unresolved conflict affecting your well-being, your reputation, and your leadership?

If you feel blindsided, derailed, or undermined, you’re not alone.

If you’re confused or don’t know your next steps, we can help!

You made it very easy to learn and apply.  What I really love is that you have a system and a process.

I have been coached before without either and never had the level of learning in this length of time.

Brent A. Baker, P.E.

Associate General Manager – Customer Operations & Communications, City Utilities of Springfield, Missouri

How can you see conflict as a teacher and courageously face it?

Read my new book:

From Conflict to Courage: How to Stop Avoiding and Start Leading


About Marlene

High-level leaders seek Marlene’s expertise as a thought partner, advisor or coach when going through periods of transition or change. Organizations seek Marlene’s leadership development courses to teach mid-level and senior leaders the strategic communication skills to initiate conversations that get results and increase accountability.

She’s the author of four books, including Stop Workplace Drama; No-Drama Leadership; 7 Ways to Stop Drama in Your Healthcare Practice, and From Conflict to Courage: How to Stop Avoiding and Start Leading.

Marlene is an expert on the LinkedIn Learning platform offering courses in Anger Management; Difficult Conversations; Difficult Conversations for Managers, and Working with High Conflict People as a Manager.

Marlene has a degree in Communications from Drury University and a master’s degree in Human Resources Development from Webster University. She’s an advanced practitioner in Narrative Coaching.



The term “Consulting” is an umbrella for many combined services, performed over a period of time to achieve a desired result. The first step is a free phone consult to find the right solution. You may EMAIL or CALL 417-831-1799 FOR A FREE CONSULT AND RECOMMENDATION.


As a top leader sometimes you need a new perspective; an outsider, a trusted advisor who’s on your side to help you gain clarity, think strategically, and support your growth objectives. Advisory is an enjoyable process where you get the support you need when you need it. We look at advisory as having a thought partner, coach, and consultant in one package.

Leadership Development

Leaders confuse appeasing with collaboration and conflict gets mismanaged. As a result, there’s a culture of avoidance, and senior leaders get blindsided by unforeseen problems.

The leadership development courses often include some consulting such as a discovery phase, assessments, or surveys. The first step is a free consult to see how we can partner with you to build wise leaders.


Want to deliver a thought-provoking message to your audience that has the power to change minds, alter behaviors, and transform work environments?

Marlene Chism is a sought-after speaker, consultant, and gifted communicator who reliably delivers a powerful combination of fresh insight, deep expertise and unstoppable energy.

LinkedIn Learning

A subsidiary of LinkedIn, LinkedIn Learning offers video courses taught by industry experts in software, creative, and business skills. Gain access to up-to-date content and expert-led courses on both desktop and mobile. Get 24/7 unlimited access to over 16,000 courses now!

Learn coding, project management, finance, or sales skills. Train your teams, enhance your tech skills, communicate more effectively, and become a better leader. Start your free trial.

Scroll down to see the courses developed by Marlene Chism.

Having Difficult Conversations

Conflict is inevitable—in work and in life. Managers must address performance issues, and colleagues with competing priorities must figure out how to work together. These situations call for having difficult conversations. In this course, Marlene Chism explains how to have difficult conversations, build your communication skills, and improve your relationships, teamwork, and business performance. She explains how to identify underlying differences in work styles, goals, and power dynamics and change the way you view conflict. She provides a model to move the conversation in a positive direction and to determine next steps. Plus, learn how to check for resistance with a single useful phrase.

Having Difficult Conversations: A Guide for Manager's

While inevitable, difficult conversations can be one of the most challenging parts of a manager’s job. Avoiding these conversations can be costly for organizations, resulting in absenteeism, poor performance, turnover, and even litigation. In this course, instructor Marlene Chism walks you through how to minimize emotional upset and conduct challenging conversations to achieve the best outcome for all parties. Marlene outlines four signs that it’s time to have a conversation, and what to do if you’ve waited too long. Learn about how to set the right tone for a productive interaction that can result in an improved relationship, and discover a conversation blueprint that can help make conversations easier and help you stay in control.

Anger Management

Anger is a part of the human experience. If not managed properly, anger can be destructive. But anger can also be used for your benefit once you learn to identify, manage, and channel it. In this course, executive educator Marlene Chism helps you make sense of anger. You'll learn how to identify your triggers, how to get to the root of your anger, and how to channel anger to your highest good. Marlene shows you how anger can be a tool for personal and professional growth, and a catalyst for improving both your relationships and your results.

Working With High-Conflict People as a Manager

Managers need to work with all types of people, even those considered to be difficult or high-conflict people. Learn how to manage and lead high-conflict people and guide them towards positive behavioral change. In this course, executive educator Marlene Chism explains how to recognize high-conflict behaviors and irresponsible language, redirect and communicate more effectively, ask employees for change, and understand the cultural roadblocks that make it hard to manage and confront difficult behavior. Marlene also provides tips for expanding your conflict competency—by calling out and clearing articulating unwanted behavior in the workplace—and improving your strategic communication skills. The three work stories in the course help you see how the lessons apply to real-world conflicts.