Improving Communication at the Intersection of Change and Transformation

Improving Communication at the Intersection of Change and Transformation We are standing at the intersection of change and transformation, also known as the new normal. Change is how we respond to outside circumstances and transformation is how we adjust internally. Today’s new normal requires leaders to combine the ability to adapt to change with the courage to transform internally to effectively navigate the...
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3 Rules to Prevent Conflict Mismanagement

3 Rules to Prevent Conflict Mismanagement The most difficult requirement of leadership is effectively managing conflict. Whether you’ve had training or not, when you mismanage conflict, you put your company in jeopardy. In the US government’s 2020 fiscal year, there were 67,448 workplace discrimination charged, resulting in $106 million in damages through litigation. This doesn’t...
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How Leaders Can Start Building Conflict Capacity

How Leaders Can Start Building Conflict Capacity No matter the technical or academic skills a leader possesses, there is an often-overlooked skill that’s essential: Conflict capacity. Conflict capacity is the ability to tolerate conflict without getting triggered into unconscious reactions. A leader with low conflict capacity lacks the self-awareness to know when they have hit their...
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How to Get Uncomfortable and Elevate Your Leadership in 2021

How to Get Uncomfortable and Elevate Your Leadership in 2021 New leaders often don’t realize that that saying “yes” to leadership requires stepping out of the comfort zone. Avoidance is no longer a strategy. It’s up to you to navigate through the cultural politics, make difficult decisions and resolve conflict between employees or co-workers. Intentionally inviting discomfort can help you grow...
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3 Essential Skills for Resolving Conflict

3 Essential Skills for Resolving Conflict Unresolved conflict affects almost every area of business, from productivity, safety, turnover and absenteeism to the culture itself. Leaders in today’s turbulent times need more than technical experience, seniority and authority. Leaders at every level need specific skills to initiate difficult conversations, resolve conflict and inspire...
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How to Bust 3 Anger Myths

How to Bust 3 Anger Myths Many leaders share a common yet secret concern: a belief that they may have an anger problem. But as I often tell my clients, anger is not a problem and should not be viewed as such. Anger is a part of the human experience. While it’s true that anger mismanaged can be destructive, anger managed properly can be a catalyst for positive change. The...
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