Working With High-Conflict People
Last week we talked about Level 1 Resistance, which is your own resistance. This week the focus is on observing "their resistance," which I call Level 2 Resistance, and what you can do as a leader. Level 2: Their Resistance It’s easy to notice someone else’s...
Why We Avoid Difficult Conversations
As you probably know, I'm authoring my fourth book, From Conflict to Courage: How to stop avoiding and start leading. It's going to be published in May 0f 2022. In the sixth chapter I'm talking about the three levels of resistance that you have to overcome in order to...
Top Performer a Bully?
A big complaint I hear is "The top performer a bully, but their performance is stellar.” The real problem here is that behavior is not considered a part of performance, so it’s justified instead of corrected. The behavior allowed then becomes the standard. What to do:...
Building Your Personal Leadership Identity
Even if your organization doesn’t offer leadership development you can still work on your own identity and elevate your own capabilities. In this Linked In Live I’ll share some of the steps you can use to start crafting a new future leadership identity. Here's what we...
What is Aligned Leadership Identity?
The identity shift from peer to leader is difficult especially without preparation. The first conflict is internal: The way you see yourself. In this LinkedIn Live we’ll talk about how identity influences leadership behavior illustrating the effects of three...
Conflict is Not the Problem: Mismanagement Is
Before you say “Yes” to becoming a leader, you need to understand your culture, the dynamics of conflict, your own reactions to conflict and how to build conflict capacity. If you view conflict as a problem, you are already headed in the wrong direction. Disagreement...
How to start the “back to workplaces” conversation
There’s an elephant in the room: Top leaders want employees back at the office, and employees want the flexibility, freedom and focus they gained working virtually. The "back to workplaces" issue is being talked about extensively in publications and social media, but...
Improving Communication at the Intersection of Change and Transformation
We are standing at the intersection of change and transformation, also known as the new normal. Change is how we respond to outside circumstances and transformation is how we adjust internally. Today’s new normal requires leaders to combine the ability to adapt to...
3 Rules to Prevent Conflict Mismanagement
The most difficult requirement of leadership is effectively managing conflict. Whether you’ve had training or not, when you mismanage conflict, you put your company in jeopardy. In the US government's 2020 fiscal year, there were 67,448 workplace discrimination...
How Leaders Can Start Building Conflict Capacity
No matter the technical or academic skills a leader possesses, there is an often-overlooked skill that's essential: Conflict capacity. Conflict capacity is the ability to tolerate conflict without getting triggered into unconscious reactions. A leader with low...
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