Working With High-Conflict People

Working With High-Conflict People

Last week we talked about Level 1 Resistance, which is your own resistance. This week the focus is on observing "their resistance," which I call Level 2 Resistance, and what you can do as a leader. Level 2: Their Resistance It’s easy to notice someone else’s...

Top Performer a Bully?

Top Performer a Bully?

A big complaint I hear is "The top performer a bully, but their performance is stellar.” The real problem here is that behavior is not considered a part of performance, so it’s justified instead of corrected. The behavior allowed then becomes the standard. What to do:...

3 Rules to Prevent Conflict Mismanagement

3 Rules to Prevent Conflict Mismanagement

The most difficult requirement of leadership is effectively managing conflict. Whether you’ve had training or not, when you mismanage conflict, you put your company in jeopardy. In the US government's 2020 fiscal year, there were 67,448 workplace discrimination...

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