Don’t Confuse Choices with Decisions

Don’t Confuse Choices with Decisions

Most of us use the words “choice” and “decision” interchangeably to describe the same actions but distinguishing between those two words clears a lot of  confusion. Here is how I think about it: A decision is bigger than a choice. A decision is strategic, and a choice...

Working With High-Conflict People

Working With High-Conflict People

Last week we talked about Level 1 Resistance, which is your own resistance. This week the focus is on observing "their resistance," which I call Level 2 Resistance, and what you can do as a leader. Level 2: Their Resistance It’s easy to notice someone else’s...

Top Performer a Bully?

Top Performer a Bully?

A big complaint I hear is "The top performer a bully, but their performance is stellar.” The real problem here is that behavior is not considered a part of performance, so it’s justified instead of corrected. The behavior allowed then becomes the standard. What to do:...

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