When to Avoid Digital Communications
Digital communications used appropriately can save time, but ineffective digital communications contributes to chaos and unnecessary conflict. Don’t forget that emails can be forwarded, and group threads can turn into time-wasting arguments. Here’s an easy way to...
How to see things differently
Our brains are wired to minimize uncertainty, therefore we create assumptions about how the world works. That's why we all have biases! Before trying to educate others on how biased they are, understand this: We all are! We can't not be biased, because we live from...
What’s the “basis” of your choice?
I recently had a huge Ah-Ha! Choices are always based on something. If we aren't aware of the basis of our choices, we live and lead reactively instead of intentionally. In my last post I talked about the hierarchy of decisions and choices, with decisions being...
Don’t Confuse Choices with Decisions
Most of us use the words “choice” and “decision” interchangeably to describe the same actions but distinguishing between those two words clears a lot of confusion. Here is how I think about it: A decision is bigger than a choice. A decision is strategic, and a choice...
Resistance Training: Working With High Conflict People
Over the course of your lifetime, you’re going to work with colleagues, employees, and bosses who are difficult to get along with—individuals who are disagreeable, resistant, or considered to be high-conflict, and you will resist them. You will resist pushing back....
Do You Need to Set Better Boundaries?
If you're struggling with a relationship either at work or at home, take a look at your boundaries. Are they being respected or ignored? Good boundaries support good relationships. I've discovered there are basically three levels of boundaries. Level 1: Loving...
Are You Resisting Their Resistance?
It's very difficult to "hang with" a conversation when it gets difficult. Just look on social media and you see name-calling, unfriending and all sorts of defense mechanisms when people feel trapped or threatened. The key to staying with difficult conversations is to...
Working With High-Conflict People
Last week we talked about Level 1 Resistance, which is your own resistance. This week the focus is on observing "their resistance," which I call Level 2 Resistance, and what you can do as a leader. Level 2: Their Resistance It’s easy to notice someone else’s...
Why We Avoid Difficult Conversations
As you probably know, I'm authoring my fourth book, From Conflict to Courage: How to stop avoiding and start leading. It's going to be published in May 0f 2022. In the sixth chapter I'm talking about the three levels of resistance that you have to overcome in order to...
Top Performer a Bully?
A big complaint I hear is "The top performer a bully, but their performance is stellar.” The real problem here is that behavior is not considered a part of performance, so it’s justified instead of corrected. The behavior allowed then becomes the standard. What to do:...
Sign up for our Align! Newsletter, and receive our manifesto entitled, The Bottom Line: How Executive Conversation Drives Performance.
Buy “No-Drama Leadership”
Buy “Stop Workplace Drama”
Buy “7 Ways to Stop Drama in Your Healthcare Practice”
