High-level leaders seek Marlene’s expertise as a thought partner, advisor or coach when going through periods of transition or change. Organizations seek Marlene’s leadership development courses to teach mid-level and senior leaders the strategic communication skills to initiate conversations that get results and increase accountability.
She’s the author of four books, including Stop Workplace Drama; No-Drama Leadership; 7 Ways to Stop Drama in Your Healthcare Practice, and From Conflict to Courage: How to Stop Avoiding and Start Leading.
Marlene is an expert on the LinkedIn Learning platform offering courses in Anger Management; Difficult Conversations; Difficult Conversations for Managers, and Working with High Conflict People as a Manager.
Marlene has a degree in Communications from Drury University and a master’s degree in Human Resources Development from Webster University. She’s an advanced practitioner in Narrative Coaching.
As a top leader sometimes you need a new perspective; an outsider, a trusted advisor who’s on your side to help you gain clarity, think strategically, and support your growth objectives. Advisory is an enjoyable process where you get the support you need when you need it. We look at advisory as having a thought partner, coach, and consultant in one package.
Leaders confuse appeasing with collaboration and conflict gets mismanaged. As a result, there’s a culture of avoidance, and senior leaders get blindsided by unforeseen problems.
The leadership development courses often include some consulting such as a discovery phase, assessments, or surveys. The first step is a free consult to see how we can partner with you to build wise leaders.
Want to deliver a thought-provoking message to your audience that has the power to change minds, alter behaviors, and transform work environments?
Marlene Chism is a sought-after speaker, consultant, and gifted communicator who reliably delivers a powerful combination of fresh insight, deep expertise and unstoppable energy.
Working with High-Conflict People
Lead With Emotional Integrity
Don't Use Authenticity as an Excuse
Power Structures: Three Types of Resistance
Building Your Leadership Identity
The Long Distance Teammate
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Scroll down to see the courses developed by Marlene Chism.
Having Difficult Conversations
Having Difficult Conversations: A Guide for Manager's
While inevitable, difficult conversations can be one of the most challenging parts of a manager’s job. Avoiding these conversations can be costly for organizations, resulting in absenteeism, poor performance, turnover, and even litigation. In this course, instructor Marlene Chism walks you through how to minimize emotional upset and conduct challenging conversations to achieve the best outcome for all parties. Marlene outlines four signs that it’s time to have a conversation, and what to do if you’ve waited too long. Learn about how to set the right tone for a productive interaction that can result in an improved relationship, and discover a conversation blueprint that can help make conversations easier and help you stay in control.
Working With High-Conflict People as a Manager
Managers need to work with all types of people, even those considered to be difficult or high-conflict people. Learn how to manage and lead high-conflict people and guide them towards positive behavioral change. In this course, executive educator Marlene Chism explains how to recognize high-conflict behaviors and irresponsible language, redirect and communicate more effectively, ask employees for change, and understand the cultural roadblocks that make it hard to manage and confront difficult behavior. Marlene also provides tips for expanding your conflict competency—by calling out and clearing articulating unwanted behavior in the workplace—and improving your strategic communication skills. The three work stories in the course help you see how the lessons apply to real-world conflicts.