The Root Cause of Workplace Drama: Lack of Clarity
No matter what the business problem, whether it’s turnover, incivility, low patient scores or managers who don’t know how to give direction, all problems have one root in common: The lack of clarity. Let me make a couple of distinctions about clarity: Clarity and...
The 4 Stages of Unproductive Conversations
If you want to save at least three hours per week, stop engaging in unproductive conversations. There are as many varieties of these conversations as there are people who engage in them. Think of petty arguments, gossip, verbal ping pong, and other forms of...
Strategy Culture Clash
A good friend recently reminded me of the old Peter Drucker quote, “culture eats strategy for breakfast”. It’s a questionable phrase, in both meaning and interpretation, and questionable that Drucker even said it (it was attributed to him in 2006 by Ford’s CEO, Mark...
5 Managerial Mistakes that Contribute to Workplace Drama
Many new leaders silently struggle in their leadership role. They avoid difficult conversations about performance because they do not have the confidence or the skill to coach others or facilitate change. Or, they do not have the critical skills to determine the root...
3 Ways to Course-Correct the Know-it-all Newbie
You just hired a great employee. The employee has all the qualifications, is a quick-study, takes initiative and is always on time. The problem: Your employee is a know it all. The know-it-all newbie says things like, “That’s not how we did it at my former company.”...FREE DOWNLOAD
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