by Marlene Chism | Apr 12, 2019 | Accountability, Awareness, Communication, Leadership Lesson, Stop Workplace Drama |
Every organization has elephants — a known problem or situation viewed as undiscussable. The elephant in the room is difficult to address for various reasons, including power structures and cultural issues. To put it into context; employees don’t speak up...
by Marlene Chism | Feb 10, 2019 | Accountability, Awareness, Leadership Lesson |
No matter what the business problem, whether it’s turnover, incivility, low patient scores or managers who don’t know how to give direction, all problems have one root in common: The lack of clarity. Let me make a couple of distinctions about clarity: Clarity and...
by Marlene Chism | Sep 3, 2018 | Communication, Leadership Lesson |
If you want to save at least three hours per week, stop engaging in unproductive conversations. There are as many varieties of these conversations as there are people who engage in them. Think of petty arguments, gossip, verbal ping pong, and other forms of...
by Marlene Chism | Jul 14, 2018 | Culture, Guest Post, Leadership Lesson |
A good friend recently reminded me of the old Peter Drucker quote, “culture eats strategy for breakfast”. It’s a questionable phrase, in both meaning and interpretation, and questionable that Drucker even said it (it was attributed to him in 2006 by Ford’s CEO, Mark...
by Marlene Chism | Dec 10, 2017 | Communication, Leadership Lesson, Stop Workplace Drama |
Many new leaders silently struggle in their leadership role. They avoid difficult conversations about performance because they do not have the confidence or the skill to coach others or facilitate change. Or, they do not have the critical skills to determine the root...
by Marlene Chism | May 3, 2017 | Leadership Lesson, Stop Workplace Drama |
You just hired a great employee. The employee has all the qualifications, is a quick-study, takes initiative and is always on time. The problem: Your employee is a know it all. The know-it-all newbie says things like, “That’s not how we did it at my former company.”...