by Marlene Chism | May 10, 2023 | Accountability, Communication, Leadership
What do you do if you inherited a problem? After speaking at a conference, a leader approached me and said, “The reason I haven’t resolved a conflict in my department is that I inherited the problem.” “How long have you been leading this department?” I asked. “Twelve...
by Marlene Chism | Jan 18, 2023 | Accountability, Communication, Conflict Capacity, Engagement
Last year there emerged a new buzzword: quiet quitting. In reality the behavior that we now refer to as “quiet quitting” has been around as long as there’s been labor and management. The behavior used to be called “presenteeism” in the nineties,...
by Marlene Chism | Dec 21, 2022 | Accountability, General, Leadership
I often get asked this question, “How do I hold my team accountable without being a micromanager?” Many leaders worry about being a micromanager, but there’s a wide gap between micromanaging and having a light hands-on approach. Don’t let your fear...
by Marlene Chism | Nov 2, 2022 | Accountability, Communication, Conflict Capacity, General, Leadership
Even with the best of intentions, conversations about performance or behavior can provoke defensiveness, and veer off track. If you’ve ever been blindsided, confused or angry from a conversation that didn’t go the way you intended, it’s likely because you fell into...
by Marlene Chism | Jul 27, 2022 | Accountability, Communication, Conflict Capacity, Leadership
As I was walking into the long-term care facility, the new receptionist stopped a couple who was walking out because they had brought their dog for a visit. “Did you get permission to bring a dog into this facility?” the receptionist asked....
by Marlene Chism | Mar 2, 2022 | Accountability, Awareness, Communication, Leadership
If you promote a top performer but they struggle with leading it could be an issue of identity. If they are a leader in title only but they still identify with former peers, they won’t be able to create accountability or initiate difficult conversations about...
