by Marlene Chism | Dec 6, 2018 | Accountability, Communication |
It’s the most wonderful time of the year! Or is it? The end of the year and holiday season often triggers many emotions like regret, resentment, guilt, anger and jealousy. In my body of work, suffering is synonymous with drama. Gossip, turnover, back-stabbing and...
by Marlene Chism | Oct 29, 2018 | Accountability, Communication, Leadership, Responsibility, Stop Workplace Drama |
The purpose of performance conversations is to improve employee performance. What often stands in the way of an effective performance conversation is the manager’s hidden agenda. In this article I talk about the five hidden agendas that prevent good performance...
by Marlene Chism | Oct 8, 2018 | Accountability, Communication, Leadership |
Whether you need to tell Steve he stinks or talk to Tanya about tardiness, some conversations are more difficult than others. I’ve never known any leader with an ounce of compassion or a pound of self-awareness who actually enjoys initiating difficult conversations....
by Marlene Chism | Sep 24, 2018 | Accountability, Communication, Leadership |
With the complexity of our changing world, the speed with which decisions are made, and the overwhelming choices available, today’s leader needs to fully understand the invisible forces that shape conversation and build relationships: Intention and alignment. Every...
by Marlene Chism | Feb 20, 2018 | Accountability, Communication, Transform Culture |
Listen to the workplace conversations to get an idea of the workplace culture. The workplace conversations either drive results or drive drama. Conversations that drive results are focused on the future, what’s possible and what course-corrections are needed....
by Marlene Chism | Feb 6, 2018 | Accountability, Communication |
Lynda, a private practice physician bragged about her ability to spend extra time with her patients since she owned the practice and was not beholden to “produce” like other physicians. Even though Lynda was considered a top expert in her field she struggled to fill...