The 3 As of Leading Difficult Conversations
I’ve never known any leader with an ounce of compassion or a pound of self-awareness who actually enjoys initiating difficult
October 8, 2018
I’ve never known any leader with an ounce of compassion or a pound of self-awareness who actually enjoys initiating difficult
One of the most valuable tools leaders have for driving results and improving performance is conversation. Your conversation can either
With the complexity of our changing world, the speed with which decisions are made, and the overwhelming choices available, today’s
We can avoid conflict and difficult conversations with family and co-workers, or we can try a different approach.
Your conversations are wasting your time, but you don’t realize it’s happening. How can you fix this?
People often disagree about what makes a particular kind of conversation difficult. Whether it’s a performance conversation or admitting a
Listening is easy when you agree. Try listening when your emotions are screaming to argue, give advice or punish. If
If you want to change the culture you have to change the conversation.
Words matter. The more drama we tolerate in language the more drama is mirrored in our workplace and in our
We all have blind spots when it comes to communication, and those blind spots affect every aspect of our lives
We all have an inner voice that we listen to and draw conclusions from. That voice drives your decision-making, and
The biggest shift an executive can make is to start viewing communication as a strategy rather than a soft skill.
Observe the conversations in your workplace. Do you hear your colleagues and employees talking about what’s possible, or are they
Many new leaders silently struggle in their leadership role. They avoid difficult conversations about performance because they do not have
Coaching employees to improve performance can be tricky. Even though your intentions are good, your employees may resist or get
The purpose of performance conversations is to improve employee performance. What often stands in the way of an effective performance
As a leader, you need to do the right thing. You need to guide others to do what’s right. You
The biggest productivity-killer at work is arguing with colleagues or employees. I call these conversations verbal ping pong.