Recently a client said to me, “Your methods are not like what we learned in our Human Resources Training but they really work to resolve issues in more humanistic way.”
The reason my methods are distinct is that I’m focusing less on risk avoidance, and more on building trust and fairness. The fact is, there will always be risk, but when you start a conversation only trying to protect the company, you lose the opportunity to become a learning organization.
Last month USA Today profiled some of my work. I’m excited about this opportunity to share my ideas about managing conflict.
You can see the article here.