Everyone complains now and then but continuous complaining from employees is a sign of dis-empowerment. Other than habit, people complain for two reasons: either they don’t know what they want, or they want something they think they can’t have. As a leader, it’s easy...
One of the most disturbing things I hear from an executive is when a leader wants to fire an employee but can’t because the person is two years from retirement. It tells me the employee is no longer engaged, or has been allowed to continue to work even though...
Often just a little shift in the internal environment can determine the success or failure of a project, meeting or initiative. Let me share a personal story to illustrate the importance of internal environment. Recently I was invited to speak for two hours at an...
In No-Drama Leadership I introduce the idea that behavior is influenced by the environment, and the environment consists of both the visible and invisible elements. If structure determines behavior, we must consider both the invisible and visible elements. For...
You’ve probably heard the saying, “structure determines behavior.” When a leader tries to manipulate structures to change behavior and it doesn’t work, it means there’s something else at play: the invisible structures. Let me give an easy...
