There’s nothing like inconsistency to erode trust; that’s why it’s so important for leaders to walk their talk.
No matter what a leader says they are committed to, it’s behavior that counts. When the talk doesn’t equal the walk employees know something’s off.
When the rules constantly change, or when there’s a different standard for different people, employees lose faith in the integrity of their leader.
Other behaviors that show up as inconsistency or misalignment:
- Not enforcing policies
- Inconsistent follow-through
- Everything is urgent
What to do: Review the policies and if you find inconsistencies make aligned changes and communicate the changes. Schedule regular communications for follow up and follow through. Stop acting like everything is an emergency. Clearly state the priorities, and if priorities shift, give an explanation. This discipline creates awareness and accountability.
Words are important, but actions speak louder than words.
To your success,
Marlene Chism
