Digital communications used appropriately can save time, but ineffective digital communications contributes to chaos and unnecessary conflict. Don’t forget that emails can be forwarded, and group threads can turn into time-wasting arguments.
Here’s an easy way to think about digital communications: When the information is factual and neutral, digital communications such as email and text can save time.
When not to use digital communications:
- Performance reviews
- Defending an accusation
- Sharing bad news
- Reporting a co-worker
- Disciplinary actions
- Personal issues
The rule of thumb is that if there is a misunderstanding or high emotion, use electronic communications as an invitation to meet in person or on Zoom, rather than discuss the issue via email or text.