The Performance Coaching Model
Are Your Leaders Driving Accountability?
The Performance Coaching Model offers a framework and nine skills every leader needs to build collaborative teams and accountable cultures.
Courage Over Comfort: Why Leaders Hold Back
Why do your leaders struggle with tough conversations? It’s not just about discomfort, it’s about fear of failure, lack of confidence, and corporate politics.
Leaders hesitate because they don’t feel supported, don’t want to look incompetent, or they’re trying to keep the peace with their team. But avoiding conflict doesn’t keep the peace; it makes things worse, and they eventually lose confidence.
Avoiding Conflict is Costly to the Organization
Every big problem in an organization can be traced back to a conversation that should have happened but didn’t. The reason: Most of us have been conditioned to avoid conflict, we unconsciously see conflict as a problem to avoid at all costs.
But conflict itself isn’t the problem—mismanagement is.
Mismanagement costs companies millions in lost productivity, customer complaints, safety, lawsuits, and turnover.
A Quick Snapshot of Conflict Mismanagement
- Delaying the conversation and suffering in silence.
- Aligning downward instead of building collaboration.
- Keeping problems from higher-ups.
- Walking on eggshells with peers.
- Moving the problem employee instead of addressing the issue.
The brain learns what it practices. Avoidance strengthens the habit of dodging discomfort. The good news: Habits can be rewired!
Your leaders can learn the skill of initiating difficult conversations, while promoting trust and increasing engagement.
From Problem to Impact
This one-page matrix reveals how the Performance Coaching Model impacts the manager and the organization.
Perfect for HR, OD, and L&D professionals who want to see tangible ROI on leadership development.
What We Know from Neuroscience
The brain learns what it practices. Avoidance strengthens the habit of dodging discomfort.
The good news: Habits can be rewired!
Your leaders can learn the skill of initiating difficult conversations, while promoting trust and increasing engagement.
The Performance Coaching Model helps leaders retrain their brains to navigate tough conversations with confidence—turning avoidance into action and stress into solutions.
Introducing the Performance Coaching Model
The Performance Coaching Model is a step-by-step framework for leaders who want to address challenges directly and strengthen team performance.
Created by Marlene Chism, a seasoned LinkedIn Learning Instructor with over 500,000 learners and a recognized expert in leadership communication, this course is grounded in the same proven methods trusted by thousands of leaders.
PCM offers a clear structure for conversations that move problems forward instead of letting problems escalate.
Nine Essential Communication Skills
The nine essential communication and coaching skills teaches leaders to prepare effectively, guide discussions with purpose, and redirect unproductive dialogue so progress continues.
Your Leaders Will Learn How to:
- Prepare using the Leadership Clarity Tool
- Stay in charge of the conversation
- Keep the conversation positive and forward moving
- Redirect conversations that are going off track
- Identify and overcome resistance
Lessons are short, (5 minutes or less) supported by guides and quizzes, so your leaders can start applying the tools right away without hours of training.
Before and After
| Before | After |
|---|---|
| Avoiding conversations that matter | Conversations initiated quickly |
| Stress over saying the wrong thing | Clarity of direction |
| Issues that lower team morale | Leader and team confidence |
| Sugar coated feedback | Coaching that creates accountability |
| Distractions and verbal ping pong | Focused and on track |
| Shooting from the hip | Prepared conversations |
How the Performance Coaching Model Works
The model is designed for leaders with busy schedules. Each lesson is short and focused, so you can learn a tool and apply it right away.
- Micro-lessons that take five minutes or less
- Guides and quick quizzes to reinforce each skill
- Flexible access so you can move at your own pace
- Tools you can revisit whenever a new challenge comes up
The Performance Coaching Model Works
Give your leaders a repeatable process they can rely on, so important conversations are easier to begin and far more effective in outcome.
The Performance Coaching Model
Special Pre-Black Friday Offer!-
Access to Performance Coaching Model with nine leadership skills
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Short lessons designed to fit into a busy day
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Step-by-step tools to use immediately
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Downloadable guides and exercises to reinforce learning
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Quizzes to make the skills easy to remember
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Flexible access to revisit at any time
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A proven framework to increase accountability
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Lifetime access
