Most difficult conversations don’t fail because leaders lack courage.
They fail because leaders don’t know how to navigate the conversation.
Most difficult conversations don’t fail because leaders lack courage. They fail because leaders don’t know how to navigate intense conversations.
When expectations are unclear, priorities compete, assumptions go untested, and emotions rise, even capable leaders can get off track. What looks like a performance problem is often a clarity problem in disguise.
In this master class, executive advisor, leadership consultant, and author Marlene Chism introduces:
The Architecture of Difficult Conversations, a powerful framework that helps leaders prepare, stay oriented, reduce defensiveness, and increase accountability
Marlene Chism is an executive advisor, leadership consultant, speaker, and author who helps organizations navigate difficult conversations, improve accountability, and strengthen leadership communication.
Her work focuses on the hidden breakdowns in clarity, alignment, and workplace communication that often undermine trust, culture, and execution.
She’s the author of several books including From Conflict to Courage, No Drama Leadership, and her latest book, Spilling the Beans.
Marlene is also a LinkedIn Learning instructor whose courses on communication, conflict, and leadership effectiveness have reached more than 700,000 learners worldwide