A virtual lab is made up of 3-4 webinar modules. We can customize your lab, by content and title to fit your desired skills development needs, based on our library of modules.
From Conflict to Courage
There’s a lot of conflict in our world today, but is conflict really the problem? Explore common ways leaders mismanage conflict and what it means to build conflict capacity. Learn how leadership identity shapes behavior and how leadership clarity can change any situation. This presentation is an overview of primary concepts and principles in Marlene’s new book, From Conflict to Courage: How to stop avoiding and start leading. This content-rich overview lays a foundation for facilitating book clubs and sets the stage for further leadership development.
- Gain an overview of the book From Conflict to Courage
- Redefine conflict
- Identify the three dysfunctional leadership behaviors
- Explore the idea of leadership identity
As a leader, you will get criticized. Your employees will complain. You will hear negativity, and when these things happen you won’t feel like listening. You will feel like going into fight, flight, or freeze mode. Radical listening is a learned skill that helps you identify irresponsible language, make the other person feel heard, and get to the crux of the issue without wasting time or causing even more conflict.
- Learn how to listen even when it’s difficult
- Identify the six common listening mistakes
- Regain composure when triggered
- Make people feel understood even if you disagree
Achieving Leadership Clarity
In all drama, there is always a lack of clarity. As a leader clarity is the one thing you can use to create understanding, manage conflicts and identify the real obstacles to productivity, collaboration, and teamwork. The one with clarity always navigates the ship.
- Understand the role of clarity in leadership
- Clearly speak to the vision/outcome
- Quickly identify the real problem
- Discern the facts from the assumptions and stories
Building Trust in the Workplace
Building trust in the workplace requires leaders to be aware of behaviors that unintentionally diminish trust. In this virtual workshop, we’ll talk about unintentional trustbusters and how to identify behaviors that might be limiting your effectiveness. Participants will learn four behaviors that if practiced consistently help you rebuild or increase trust with your employees, peers, and executives. Includes a trust assessment and learning guide.
- Define trust
- Uncover four major “trust busters”
- Understand self-regulation
- Explore your inner game
The Drama Triangle: Stop Relationship Drama
Relationships affect every area of your life. Relationships can be a source of joy and renewal or a source of drama and unrest. You can’t change other people, but when you change so do your relationships. A transformational tool called the Karpman Drama Triangle will change the way you lead and the way you relate to employees, superiors, colleagues, family, and friends. Includes a self-evaluation and learning guide.
- Uncover three roots of drama
- Complete a self-assessment
- Introduce the Drama Triangle
- Identify three drama dynamics and their effects on productivity
- Understand the four main reasons for relationship drama
One of the four reasons for relationship drama is the inability or unwillingness to set appropriate boundaries. If you’ve told them a thousand times and nothing changes, there’s a reason why!
- Learn what a boundary is and what it isn’t
- Explore how to make boundaries work as a principle
- Uncover five reasons boundaries aren’t working
- Understand what makes boundaries stick
The LABOR Principles
Leaders need a toolbox of communication skills for initiating conversations, managing conflict, staying calm under pressure, and course-correcting unproductive behaviors. The LABOR principles offer five communication skills as part of a toolbox for new and seasoned leaders.
- Learn how to stop being so defensive in conflict
- Keep the conversation forward moving
- Understand how to set boundaries that work every time
- Know what steps to take when you’ve allowed a problem to continue for too long
- Stop getting pulled into verbal ping-pong and “power of attorney.”
Guess what every difficult conversation has in common? Resistance. Resistance means the conversation is either not advancing or not going in the direction you want. Because it’s so difficult to deal with resistance, many leaders avoid conversations, and as a result, they resist the resistance. This course offers a way to identify and test for resistance, as well as two techniques to overcome resistance.
- Identify four types of resistance
- Use a magic phrase to test for resistance
- Learn a method to overcome resistance
- Redirect non-productive conversations and regain control