Critical Skills for No-Drama Leaders

How to Manage Conflict, Coach, and Initiate Difficult Conversations

According to Gallup, the number-one reason employees leave is because of their dysfunctional relationship with direct supervisors. It’s not lack of technical training, intelligence, or capacity to lead that fosters relationship problems. Its poor communication skills, lack of coaching abilities, and in a nutshell ineffective leadership. Yet, it’s a common practice for companies to promote a good technical performer to a supervisory management position without ever giving him or her the character development or leadership skills necessary to shift the person’s identity from “one of them” to “one of us.” When an employee becomes a leader he or she goes through an identity crisis that may last for years.

The Identity Crisis

The new leader doesn’t feel confident, yet is afraid to ask for support for fear of being viewed as incompetent. This gap in development and lack of confidence surfaces in one of several ways. The new leader tries to compensate by exerting authority—a command and control type of leader. It’s what some would call a “bully boss.” Some leaders compensate by ignoring problems. This is the root problem of a tenured employee who is a poor performer. Someone was afraid to have a difficult conversation. As a result, another leader inherits the problem, or worse, a lawsuit happens when the non performer is finally dismissed. Others leaders (sometimes even seasoned leaders) attempt to befriend employees with an open door policy that turns into a revolving door. Time is spent either listening to the tattle tale or the company complainer or worse, offering therapy sessions to the one who can’t seem to get it together. By the way, Leaders who become therapists eventually need therapy themselves! These tactics of asserting authority, ignoring or being a therapist only produce more unnecessary drama.  Employees learn how to manipulate. They lose focus and their engagement deteriorates.  Most leaders think workplace drama is due to the employees, and have no idea how their own behaviors contribute to the workplace drama they experience daily.

Critical Skills for the No-Drama Leader

Without the necessary mindsets and critical skills, leaders make many unintentional mistakes which results in wasted time, lost productivity, low morale and eventually turnover. This particular package has been designed to provide the critical communication and leadership development necessary for managing conflict, initiating difficult conversations and communicating effectively to increase trust and promote teamwork.

Available as a full day retreat or six month package to ensure sustainability. Ready to explore? Email here or call 1.888.434.9085.