Unresolved workplace conflict wastes time, increases stress, and negatively affects business outcomes. But conflict isn’t the problem: Mismanagement is.

Leaders unintentionally mismanage conflict when they fall into dysfunctional patterns of aggression, avoidance, and appeasing.

The three reasons leaders mismanage conflict is due to the fear of emotions, the lack of skills development or the culture itself.

Resolving conflict requires the ability to initiate, engage in and stay with difficult conversations. This book offers techniques to increase leadership clarity, identify obstacles, and reduce resistance. In chapter seven leaders get a blueprint to facilitate conversations that uncover the hidden barriers to performance, improves performance and increases accountability.