by Marlene Chism | Jan 11, 2023 | Communication, Conflict Capacity, Culture, Leadership, Stop Workplace Drama
Have you ever had that sinking feeling after someone comes to you to secretly tell you what someone else said about you? You feel trapped because you have “insider information” but you don’t feel the freedom to approach the person who is saying bad...
by Marlene Chism | Nov 30, 2022 | Communication, Conflict Capacity, Emotional Integrity, Leadership
Do you lose your cool only to have regrets later? Do you often describe yourself by saying “I have an anger problem?” Or do you work with someone who seems edgy, sharp, and simply can’t master their energy? When emotions take over it’s easy to misunderstand and be...
by Marlene Chism | Nov 2, 2022 | Accountability, Communication, Conflict Capacity, General, Leadership
Even with the best of intentions, conversations about performance or behavior can provoke defensiveness, and veer off track. If you’ve ever been blindsided, confused or angry from a conversation that didn’t go the way you intended, it’s likely because you fell into...
by Marlene Chism | Aug 18, 2021 | Change, Communication, Culture, Transform Culture
A big complaint I hear is “The top performer a bully, but their performance is stellar.” The real problem here is that behavior is not considered a part of performance, so it’s justified instead of corrected. The behavior allowed then becomes the standard. What...
by Marlene Chism | Feb 10, 2019 | Accountability, Leadership, Responsibility
Most leaders want to create an accountable culture, yet struggle with the process. The question becomes, “How can we create a culture of accountability while at the same time promote open communication, and engagement?” This article explores five reasons leaders...
