Over the course of your lifetime, you’re going to work with colleagues, employees, and bosses who are difficult to get along with—individuals who are disagreeable, resistant, or considered to be high-conflict, and you will resist them. You will resist pushing back....
It’s very difficult to “hang with” a conversation when it gets difficult. Just look on social media and you see name-calling, unfriending and all sorts of defense mechanisms when people feel trapped or threatened. The key to staying with difficult...
A big complaint I hear is “The top performer a bully, but their performance is stellar.” The real problem here is that behavior is not considered a part of performance, so it’s justified instead of corrected. The behavior allowed then becomes the standard. What...
Before you say “Yes” to becoming a leader, you need to understand your culture, the dynamics of conflict, your own reactions to conflict and how to build conflict capacity. If you view conflict as a problem, you are already headed in the wrong direction. Disagreement...
The most difficult requirement of leadership is effectively managing conflict. Whether you’ve had training or not, when you mismanage conflict, you put your company in jeopardy. In the US government’s 2020 fiscal year, there were 67,448 workplace discrimination...
