How Leaders Can Start Building Conflict Capacity
No matter the technical or academic skills a leader possesses, there is an often-overlooked skill that’s essential: Conflict capacity. Conflict capacity is the ability to tolerate conflict without getting triggered into unconscious reactions. A leader with low...
Increase Effectiveness: Stop Verbal Ping-Pong
The biggest time-waster at work is arguing with colleagues or employees. I call these conversations verbal ping pong. There is a back and forth between two people who want to win and who keep coming back for a rematch. It goes something like this: “Yes I did.” “No you...
The 3 As of Leading Difficult Conversations
Whether you need to tell Steve he stinks or talk to Tanya about tardiness, some conversations are more difficult than others. I’ve never known any leader with an ounce of compassion or a pound of self-awareness who actually enjoys initiating difficult conversations....FREE DOWNLOAD
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