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Increase Effectiveness: Stop Verbal Ping-Pong

Increase Effectiveness: Stop Verbal Ping-Pong

by Marlene Chism | Nov 5, 2018 | Communication, Leadership, Stop Workplace Drama | 0 comments

The biggest time-waster at work is arguing with colleagues or employees. I call these conversations verbal ping pong. There is a back and forth between two people who want to win and who keep coming back for a rematch. It goes something like this: “Yes I did.” “No you...
The 3 As of Leading Difficult Conversations

The 3 As of Leading Difficult Conversations

by Marlene Chism | Oct 8, 2018 | Accountability, Communication, Leadership | 0 comments

Whether you need to tell Steve he stinks or talk to Tanya about tardiness, some conversations are more difficult than others.  I’ve never known any leader with an ounce of compassion or a pound of self-awareness who actually enjoys initiating difficult conversations....

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