by Marlene Chism | Nov 3, 2021 | Awareness, Change
Our brains are wired to minimize uncertainty, therefore we create assumptions about how the world works. That’s why we all have biases! Before trying to educate others on how biased they are, understand this: We all are! We can’t not be biased, because we...
by Marlene Chism | May 22, 2021 | Change, Communication
We are standing at the intersection of change and transformation, also known as the new normal. Change is how we respond to outside circumstances and transformation is how we adjust internally. Today’s new normal requires leaders to combine the ability to adapt to...
by Marlene Chism | Mar 29, 2020 | Leadership
With a tight labor market and a low unemployment rate of 3.5% (as of September 2019), employee retention remains top of mind for many senior executives. Fortunately, leaders at every level have the power to make small changes that over time create better places to...
by Marlene Chism | Feb 10, 2019 | Accountability, Awareness, Leadership Lesson
No matter what the business problem, whether it’s turnover, incivility, low patient scores or managers who don’t know how to give direction, all problems have one root in common: The lack of clarity. Let me make a couple of distinctions about clarity: Clarity and...
by Marlene Chism | Dec 20, 2018 | Change, Mindset
Have you noticed there’s a specific time of year when almost everyone takes some down time to reflect and plan? That time is generally speaking sometime between December 27thand January 5th. We vow to do better each year—to take down time when we need it, and to stay...
